FAQS

Zenin delivers the highest quality massage by a trusted & certified therapist to your home, hotel, office, and for as little as $99. No phone calls required, no cash payments and no stress about finding your therapist. Simply make a booking using the Zenin app or via our customer portal (here), select the treatment to suit your needs, and we'll have one of our experienced & vetted therapists knocking on your door in no time. At your chosen appointment time, a therapist will arrive at your door with everything required for a relaxing massage, a massage table, fresh linen, massage oils, as well as music to ensure the perfect massage. All you need to do is relax. Zenin is the easiest and best way to get a professional massage.

Zenin connects you with therapists who provide a variety of massage treatments which are listed below and on our services page. Any of these Massage types can be performed as a couples massage, either with two massage therapists or one therapist performing massage therapy one after another. You can book any of the massages to come to your workplace as well. Zenin currently offers a deep tissue massage, Swedish massage, sports massage, pregnancy massage, at-work massage, and couples massage.

We will match your selection with a Zenin massage therapist in your area at your specified time. If you have a preference, you have the option to choose between a male or a female therapist when making your booking.

Massage therapists on the Zenin platform have the highest level of integrity and professionalism. We’re extremely prudent about the massage therapists we select, and all Zenin therapists are personally vetted to ensure they are fully licensed or certified in their area of practice.

Zenin takes the stress out of booking a massage for both our clients and our therapists. If you enjoy massages, we strongly encourage our clients to use the Zenin platform exclusively for all their massage needs.

Whatever you are comfortable with. Most massage treatments are done with clients undressed to their underwear, which will need to be worn at all times. You will always be given privacy to undress, we simply step outside the room briefly and come back in when you’re ready. In addition, the utmost respect is given in regards to draping throughout the massage to ensure private areas are never exposed. Regarding chair massages, the client remains fully dressed – though some choose to remove bulky sweaters or jackets. It is, however, your decision, and if you do not want to undress your therapist will work around your preferences to ensure you feel comfortable and relaxed at all times.

When booking your massage, you will be asked to provide detailed parking information for your therapist. If our therapist is unable to find free parking, or any parking costs are incurred by your therapist, we kindly ask you to reimburse your massage therapist.

No, your Zenin therapist will bring the massage table, clean sheets, oils, as well as music to create the full massage experience, all you need is a space to set up the table. If you do choose to use your own table, sheets or music, of course, that's fine too!

The Zenin massage therapists always arrive prepared with fresh linens; you are of course more than welcome to use your own.

Health fund rebates vary depending on your insurance provider, the level of your cover as well as your therapist. If you will be claiming a rebate, please let us know when booking your appointment.

We personally select therapists who are the best in their field of expertise, qualified and trusted to provide the best massage, and of course, love what they do. Zenin is a group of professionals united by the same passion and certainty that our massages are one of the most effective means to achieve physical and mental balance. There are many positive aspects to receiving massage therapy on an ongoing basis, and with the busy lives we lead, we can all benefit from a little stress-management. Zenin massages are the best massages. Try for yourself.

Our massage prices start from $99, however, prices vary depending on the massage duration and type you choose.

We ask you to provide identification to ensure the security of both our clients and therapists at all times. We request all of our clients to verify their identity prior to sending therapists to visit your home, office or hotel. It is a very simple procedure, and we employ the latest technology and hardware to ensure that any sensitive data is secure.

Zenin massages are available 7 days a week from 8.00am to 11.00 pm. However, times may vary depending on your area and our availability.

Once your appointment has been confirmed you can cancel via the app without penalty within 10 minutes. If you need to cancel after that time the following conditions apply. You are able to cancel or reschedule your booking up to 24 hours prior to your appointment time with no charge. If you need to cancel your appointment within 24 hours of your scheduled appointment time, 50% of your booking fee will be charged. If your appointment is canceled within 2 hours of your scheduled booking time, 100% of the massage cost is charged to avoid lost income for your therapist.

The therapists on the Zenin network are among Australia's top mobile massage therapists. All of our therapists are personally vetted, insured, and certified.

Yes, we love working with groups. We encourage you to contact us to connect with one of our sales reps to discuss options.

- Search for the Zenin app on your Android or iOS device, and download - Choose the type of massage, duration, and your preferred appointment time - Your therapist will confirm the massage appointment - At the time of your appointment, your Zenin therapist will arrive at your home, office or hotel with everything necessary for your massage - Relax and enjoy your massage - Once your massage booking is confirmed, Zenin will automatically bill you for the service and email you a receipt.

Yes, a massage can be a great Christmas gift! It is a thoughtful and relaxing present that can help alleviate stress and promote well-being during the busy holiday season.

Zenin gift vouchers are perfect for any occasion where you want to give the gift of relaxation and self-care. They are ideal for birthdays, anniversaries, Mother's Day, Father's Day, Valentine's Day, Christmas, or just as a way to show someone that you care.

Massage is a great gift because it offers a variety of benefits for both physical and mental health. It can help to reduce stress, improve circulation, reduce muscle tension, and promote relaxation, among other things. A massage is a thoughtful and unique way to show someone that you care about their well-being.

When purchasing a Zenin massage gift voucher, you can personalize it with a message for the recipient. This can be a simple message wishing them well or thanking them for being a special part of your life, or you can get creative and write a personalized note that reflects your relationship with the recipient.

While Zenin cannot guarantee the availability of a specific gender of therapist, you can make a request for a male or female therapist, and we will do our best to accommodate your preference. Our therapists are all certified and skilled professionals who are committed to providing a relaxing and enjoyable massage experience.

Zenin's gift vouchers do not have an expiry date, so you can use them at any time. However, if massage prices change by the time the voucher is redeemed, the redeemer will need to pay the difference.

You can cancel a gift voucher purchase at any time. If the gift voucher has not been redeemed, a full refund will be issued back to the card used to pay it within 7 days of the cancellation request. If the gift voucher has been redeemed, Zenin's standard refund policy will apply.

Yes, the recipient can choose the massage date and time that suits them best. During the booking process, they can select a date, time, and location that works for them, ensuring the most convenient and comfortable experience.

If you are purchasing a gift voucher for someone else, you can choose the massage type that you think they would most enjoy. However, if the massage prices change by the time the voucher is redeemed, the redeemer will need to pay the difference. During the booking process, the recipient can select the massage type that they would like to experience, ensuring a personalized and enjoyable massage session.

While Zenin covers all capital cities in Australia, it can be difficult to cover all suburbs and areas at all times. Availability can vary depending on the therapists active in a given area at the time. While we cannot promise that there will always be a therapist available in every area, we do our best to ensure that our clients receive the highest level of service. If there is no Zenin massage therapist available in the recipient's area, a full refund will be processed back to the card used to pay for the gift voucher.

If there is no availability for the time requested by the recipient, a full refund will be processed back to the card used to pay for the gift voucher. Zenin aims to provide flexible scheduling options to accommodate all clients' needs, but sometimes, scheduling conflicts can arise. If this happens, the recipient will be offered alternative dates and times, or a full refund will be provided if no suitable alternative can be found.