FAQS
We ask you to provide identification to ensure the security of both our clients and carers/educators at all times. We request all of our clients to verify their identity prior to sending our providers on a job. It is a very simple procedure, and we employ the latest technology and hardware to ensure that any sensitive data is secure.
Once your appointment has been confirmed you can cancel via the app without penalty within 10 minutes. If you need to cancel after that time the following conditions apply. You are able to cancel or reschedule your booking up to 24 hours prior to your appointment time with no charge. If you need to cancel your appointment within 24 hours of your scheduled appointment time, 50% of your booking fee will be charged. If your appointment is canceled within 2 hours of your scheduled booking time, 100% of the booking cost is charged to avoid lost income for your provider.
The “providers” (child carers, teachers & tutors) on the RaiseWell network are among the best in Australia. All of our providers are personally vetted and certified.
- Search for the RaiseWell app on your Android or iOS device, and download. - Choose the type of service required, duration, and your preferred appointment time. - Your provider will confirm the appointment. - At the time of your appointment, your RaiseWell provider will arrive at your home, school (or alternate venue) with everything necessary for the service they are providing (except musical instruments in some cases). - Sit back and relax knowing your child is in good hands. - Once your booking is confirmed, RaiseWell will automatically bill you for the service and email you a receipt.
RaiseWell is a platform where you can search for and book premium child services by certified providers who come to your home/school or serve you online. No phone calls required, no cash payments and no stress about finding the right carer or tutor. Simply make a booking using the RaiseWell website or app, select the service to suit your needs, and we'll have one of our experienced & vetted service providers knocking on your door (or online) at your chosen appointment time. Our providers will arrive with everything required to complete the service. You can relax knowing your child is in good, safe hands. It doesn’t get any easier!
RaiseWell offer a diverse range of services for infants through to high school students, including: - Before/After School Care - Tutoring - Music Lessons (Grades 7-12)
We will match your selection with a RaiseWell provider in your area at your specified time. If, however, you would like to select the exact person that will provide your service, we can arrange this. Your peace of mind is our priority.
RaiseWell takes the stress out of booking services for both our clients and our providers. If you enjoy the services we offer, we strongly encourage our clients to use the RaiseWell platform exclusively for all their needs. This also ensures the safety of our information privacy, payment, provider location tracking and insurance cover.
When booking your service, you will be asked to provide detailed parking information for your provider. If our provider is unable to find free parking, or any parking costs are incurred, we kindly ask you to reimburse your provider.
When booking your service, items like musical instruments, text books, computers and other relevant equipment can be accounted for. If you do not have the required items, you can arrange to book the service at your school/music hall/library where they can access everything they need to complete the service with your child properly.